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Terms of Service
Acceptance of Terms and Conditions
You acknowledge that by booking your dog into Clarkville Luxury Boarding Kennels (WagonTails Limited), this acknowledges acceptance of the following Terms and Conditions.
Opening Hours
Monday - Saturday: Drop Off & Pick Up - 9:00am - 11am & 4pm - 6pm
Sunday - Drop Off & Pick Up 4pm - 6:00pm
There is a $35 fee for drop off or pickup outside of these hours.
Inspections
Welcomed by appointment.
Upon Arrival
All dogs must be on a lead upon arrival. Owners must disclose all relevant information about their dog’s health, medical and behavioural history and inform Clarkville Luxury Boarding Kennels of any changes to their health or behaviour.
Vaccinations
We require all dogs to be vaccinated within the last 11 months or 7 days before arrival. This includes annual protection against Bordetella bronchiseptica (kennel cough). Please provide a vaccination certificate on arrival.
Worming & Flea Treatment
Please ensure dogs are wormed if due, 7 days before boarding. This also applies to flea treatment. If we notice Worms of Flees in/on your dog(s) we reserve the right to apply an appropriate treatment, and this will be charged to you upon collection of your dog(s).
Bedding, Treats & Toys
We require all dogs to be vaccinated within the last 11 months or 7 days before arrival. This includes annual protection against Bordetella bronchiseptica (kennel cough). Please provide a vaccination certificate on arrival.
Dog Food
Food is included in our daily rates. We feed our guests Royal Canin, a global leader in pet health nutrition. For over 40 years, Royal Canin has worked with breeder partners and veterinary nutritionists to go ever further into innovation and precision to formulate nutritional solutions which perfectly meet your dog’s real needs. We also have available the Butch white label pet roll. If you dog has special feeding requirement, please advise us at the time of booking as you may be required to supply your dog’s own food.
Medication
There is a $5 fee to administer medication. Please inform us at time of booking as to requirements.
Vet Care
We take the very best care of your dog using the information you have provided, but due to the fact that we are dealing with a Dog that by its very nature has the ability to emotional change/react due a wide range of circumstances, Clarkville Luxury Boarding Kennels does not take any responsibility for any injuries, illnesses or death resulting from your dog(s) attendance at the our facility.
If your dog requires veterinarian care during its stay with us, we will make arrangements for this and contact the emergency contact given by you.
Every effort is made to use your pets own vet, but we have our own vet that provides the kennels with 24-hour care. Please provide us with additional health information on arrival if your dog has had an injury, ear infection or any other recent medical attention.
You acknowledge that all veterinary costs incurred will be your liability and if Clarkville Luxury Board Kennels pays such to the veterinary Clinic, that these will be reimbursed in full
There is a $25 charge to drop off and collect at Kaiapoi vets.
For vets further away there is a fee of $75 per hour for wages plus $2 per kilometre.
Entire Dogs/Dogs in Season
Our aim is to provide an environment that is as stress free as possible for all dogs staying with us. For this reason we ask that you let us know if your dog is entire OR as regards a bitch is due to come into season (or was in season just prior to their stay).
If your dog is entire or on heat/about to come on or just finished heat during their stay and they are unable to be socialised additional charges will apply as they will need to be kept separate from other dogs which requires individualised play and exercise time there will an extra charge to cover the additional staffing required to make sure that your dog enjoys its stay.
Socialisation
Our main priority is the well-being of your dogs and a major part of keeping them fulfilled is the frequent group walks and social experiences. If your dog/s are unable to be socialised with others, it is your responsibility to let us know and we can discuss this with you at the time of booking. Sometimes a kennel environment can be too stressful for a normally social dog to manage safely in a group situation. We endeavour to find the right group for all dogs to ensure they are safe and happy. As these dogs require individualised play and exercise time there will an ‘extra care’ charge to cover the additional staffing required to make sure that they all enjoy their stay.
It is essential that Owners must provide confirmation that their dog(s) has not shown any reactive behaviour towards any person or other dog and disclose the relevant reactive behaviour.
Dogs that cannot settle
Due to noise restrictions in our Resource Consent, we cannot board any dog that has a problem with barking. Any dog staying with us, will either require a night’s trial or a contact person who can take the dog if such a problem arises.
Any dog that barks constantly and will not settle may need to be discharged to the owners/owner’s representative contact person, as this can disrupt the smooth running and quiet stress-free environment we provide.
Natural Disaster/Fire etc
We will act in the best interests of your dog(s) at all times and in the event of a natural disaster or fire etc, they will do all that is reasonably possible to keep your dog(s) safe. This could include removal from the premises. We understandably cannot accept and liability for events outside of our direct control.
Abandoned Pets
We reserve the right to make alternative arrangements for any dog left in our care for longer than 7 days after the agreed collection date, if no contact has been made by the owner or their provided contact person.
Any costs incurred will be charged to the dog(s) owner.
Promotion
Clarkville Luxury Boarding Kennels does its very best to provide you with pictures/video of your dog(s) during its stay either direct to your mobile phone number provided and/or via our Facebook page and may take pictures and/or video footage of your dog(s) which can also be used for marketing or internal educational purposes. Clarkville Luxury Boarding Kennels is the owner of all images and video material. If you do not consent to pictures or videos, then you must notify us by email.
Fees
Our fees include food, are per day not per night and include GST.
The day of arrival is charged as a full day irrespective of the time of arrival. If your dog leaves our care in our am hour this is charged as a half day.
Example - arrives 5.30 pm on a Friday 10th, leaves am on Monday 13th = 3.5 days.
Liability
The Dog(s) owners indemnify Clarkville Luxury Board Kennels, its directors, shareholders, employees, and contractors from any and all liability, claims, suits, actions, loss, injury or damage of any nature or kind, or for any liability, claims, suits, actions, loss, injury or damage which your dog(s) may sustain, or which may be caused in any way by your dog(s).
Changes To Terms and Conditions
Clarkville Luxury Boarding Kennels has the right to alter these Terms and Conditions at any time and you agree to accept these alterations.
Payment Options
All services and/or products provided must be paid for on the day when due/uplift of your dog(s). Late payment fees/collection costs could occur for overdue payments, and you acknowledge liability for any cost incurred.
We expect that you will pay for the care provided for your dog(s) at the time of collection.
We accept Cash or Eftpos at the time of collection of your dog(s).
Internet Banking is also available, please contact us for bank details.
Thank you, we look forward to welcoming you.
Warm Regards
Team @ Clarkville Boarding Kennels